Shipping policy

Shipping Policy

We currently ship within Australia only. At this time, we do not offer international shipping.

All orders are processed within 1–2 business days (Monday to Friday) after payment confirmation.

Orders placed on weekends or public holidays will be processed the next business day.
During high-demand periods (sales, holidays), processing times may be slightly extended.

Estimated delivery times depend on your location within Australia:

Delivery times are calculated from the date of dispatch, not the order date, and may vary due to courier delays.

Shipping fees are calculated at checkout based on your location and order size.

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

You can use this to monitor your delivery status in real time.

We work with trusted Australian courier services such as:

Delivery partners are selected based on your location to ensure the fastest and safest delivery.

Please ensure your shipping details are accurate at checkout.

If an order is returned due to:

You may be required to pay a re-shipping fee.

While we aim to deliver within estimated timeframes, delays may occur due to:

We are not liable for delays once the order has been dispatched, as these are outside our control.

If your order arrives damaged or incomplete:

We will assess the issue and arrange a replacement or resolution where applicable.

In some cases, your order may be shipped in multiple packages depending on product availability and warehouse locations.

You will receive separate tracking details if this occurs.

If you have any questions regarding shipping, please contact our support team via the Contact Us page.